FAQs

Is there instructions on assembling the box?

We have a comprehensive tutorial video on how to assemble the box on our website, you can check it out here!
You just need to fold the crease lines and glue some edges, then decorate the box and attach your own images to finish the box. It only takes about 30 minutes to assemble an Explosion Gift Box.

Will the product arrive as good as description?

You buy our product with a quality guarantee. Our products are packed in a sturdy carton box and the items inside are accurate to our product descriptions such as colors, shapes, sizes and materials. In the unlikely event that something goes wrong (it still remains a natural product), we will replace it. You can also view our full refund policy here!

How should I preserve the gift box?

Our explosion box is made of cardstock paper so you should put the box in a cool dry area, a great distance from water and fire. Then, your photos should place in a cool, dark and dry place. Humidity and moisture will cause more mould and damage. Finally, the total explosion box should be stored in a comfortable area to avoid distorting the box shape. Therefore, your explosion box will have high endurance!

Who's the gift it for and on what occasion?

Our explosion box is usually given on special days such as birthday, proposal, anniversary, mother's day, father's day, etc. for their parents, girlfriend, boyfriend, loved ones.

Is my payment information safe?

Your transaction and payment details are directly handled by Paypal, with secure encryption, and under strict banking standards.
Toyshea does not see or store any of your ​payment information.

What kind of information does Toyshea collect about me?

The only information we can see from you is your name and shipping details, as mentioned in the order confirmation sent to you after you place an order with us.

What if I don't like the product I received?

No problem! We offer a full 30-day money back guarantee! If you end up not liking the product you can return the item for a full refund within 30 days of delivery. View our full refund policy here!

How long does it take to process an order?

If you reside in the USA, we are usually able to ship within 2-3 business days as we ship directly from our facility in the USA. If you reside in an international country, customs will be the biggest factor for on-time deliveries. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. View our full shipping policy here!