PAYMENT, RETURN & REFUND POLICY

PAYMENT

Paying through credit card (VISA, Master) is available.

Bringing to our customers with the best convenience in payment is also one of our tasks. With PayPal, it will be easier to make a payment and finish your purchase as quickly as possible.

RETURN, REFUND & CANCEL

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

Returns Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, please send us your receipt or proof of purchase then we’ll make it right by:

  • Sending you replacement parts or accessories
  • Issue a refund
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply

Please reach out to us within 48 hours after delivery at support@toyshea.com if your order arrived damaged or if you received an incorrect item and we’ll do our best to make it right for you.

Refunds

If something doesn’t work out, you can send the item back within 30 days of delivery.

    • Start the return process within 30 days of receiving your item.
    • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
    • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as you didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
    • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product at the time of receipt.
    • Please message us within 48 hours after receiving your item should you decide to return your non-customized or non-assembled order.

Refund Options

You can either choose to receive a store credit for your return or have the original payment method refunded. Any shipping charges associated with your order will be deducted from the refund amount.

Return Address: 30 N Gould St Ste R, Sheridan, WY 82801 US

Returns process:

  • If you are not sure if your item is eligible for a return, please contact our Email Support Team at support@toyshea.com and our team will be glad to assist you.
  • Please email us the return tracking number, so we can also track down your return.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • All returned orders are inspected by our team. We will notify you of the approval or rejection. If found eligible, you will be refunded for the full product cost and the amount will automatically be applied to the credit card used or original payment used within a certain amount of days. If your item was returned with missing parts or not in its original packaging, we reserve the right to send you a partial refund for it.
  • Shipping cost is not included in the refund.
  • You will be responsible for paying your own shipping costs for returning your item.
  • If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • If you haven’t received your refund after the suggested time, please contact your bank or credit card company first as it may take some time (5 business days) before your refund is officially posted on your account. If you’ve done all of this and you still have not received your refund yet, please contact us at support@toyshea.com.

Cancel order

You can only cancel your order within 24 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.

Once you place new orders, our system will automatically cancel old orders and refund 100%.

CONTACT US

Email: support@toyshea.com

Address:

Singapore Office: 68 Circular Road #02-01, 049422, Singapore

US Office: 30 N Gould St Ste R, Sheridan, WY 82801 US

VN Office: 61 Cao Thắng, Phường 03,  Quận 3, Thành Phố Hồ Chí Minh, Vietnam 700000