Shipping Policy

(COVID-19 Update)

Due to the global impact of COVID-19, production and delivery times have been delayed by up to 15 business days than the time frame below. We truly apologize for this inconvenience and appreciate your understanding in this period.

Wish you and your family all the best.

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If you just received a shipment notification, please allow 2 working days for the tracking information to update.

When will I get my order?

Your orders shall be shipped out from our warehouse located at: 30 N Gould St Ste R, Sheridan, WY 82801 US

We proudly offer worldwide shipping via USPS and DHL.

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:

Region

Commitment processing time

Commitment delivery time

Commitment timeframe

North America region (excluded Mexico)

5-7 business days

10-15 business days

15-22 business days

Europe, UK, Australia, New Zealand, Chile and other regions

3-5 business days

15-30 business days

18-35 business days

 

Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities.

If you have any questions or comments, please do not hesitate to contact us through:

Email: support@toyshea.com

Address:

Singapore Office: 68 Circular Road #02-01, 049422, Singapore

US Office: 30 N Gould St Ste R, Sheridan, WY 82801 US